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We offer an extensive list of business and corporate training courses for individuals and corporate organizations. You can purchase single courses or work with our experienced staff to create a custom training program that is tailored to your organization. Coursetter is proud to offer all-encompassing corporate training programs in Edmonton and across Canada to students at great prices.
We offer the following courses:
2 days
Understanding business finances is crucial in order to become an effective manager. Those who are not aware of basic accounting principles can be lost when trying to read or create a budget for their business. This two-day training course comes with customizable training materials and makes financing accessible and easily understood for anyone who wants to learn how to manage their role in the company’s accounting structure.
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1 day
Anger is a completely normal, usually healthy, human emotion, but it can get out of control and turn destructive. It can lead to problems at work, in our personal relationships, and in the overall quality of life. Anger can also make you feel as though you are at the mercy of an unpredictable and powerful emotion. Managing anger productively is important and those who can manage their anger are much more successful. This one-day workshop is designed to help give you and your organization that edge.
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2 day
For managers in today’s business world, it’s essential to have a working knowledge of finance. We all play a role in our organization’s financial health, whether we realize it or not. If you don’t have training or a background in finance, you may be at a disadvantage as you sit around the management table.
Understanding the cycle of finance will help you figure out where you fit into your company’s financial structure, and how to keep your department out of the red. This two-day workshop will help you prepare budgets and make decisions with confidence.
Participants should complete Coursetter’s Accounting Skills for New Managers course before this workshop or have equivalent knowledge.
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1 day
Teams are an important building block of successful organizations. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the basic unit that supports most organizations.
With teams at the core of corporate strategy, an organization’s success can depend on how well team members operate together. How are their problem-solving skills? Is the team enthusiastic and motivated to do its best? Do they work well together? This one-day course can help participants get there!
This one-day workshop will help you teach participants:
1 day
Of all the judgments you make in life, none is as important as the one you make about yourself. Without some measure of self-worth, life can be painful and unrelenting. In this one-day workshop, participants will discover techniques that can dramatically change how they feel about themselves and how they approach the world to get the things that they want.
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3 days
Productive salespeople people will attribute their success to building relationships with their clients rather than just selling a product or service. This three-day course offers participants the opportunity to discover that the business of all sales professionals is making friends and building relationships, no matter the size of the company or the type of market.
Topics include:
2 days
What makes a decision ethical? This workshop will not provide you with an easy way to solve every ethical decision you will ever have to make. It will, however, help you define your ethical framework to make solving those ethical dilemmas easier. We’ll also look at some tools that you can use when you’re faced with an ethical decision and, we’ll look at some techniques you can use so you don’t get stuck in an ethical quandary.
This two-day workshop will help you teach participants how to:
3 days
The saying that leaders are born and not made may be true on some level, but this course challenges and revolutionizes that theory. This three-day course engages new and influential leaders in the functions of a business manager. Lessons are designed with a balance of theory and practical application to ensure learning is relevant.
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1 day
Managing medical marijuana in the workplace is complex and requires specialized knowledge of medical cannabis use, workplace policy, and case law. This information will ensure you have the tools to mitigate risk in your organization.
This one-day course includes: an introduction to cannabis and the potential impact on the workplace, intervention strategies, and designing and launching a drug and alcohol policy.
Topics include:
1 day
In today’s fast-paced and competitive business environment, change is a constant and it will not manage itself. Businesses should take concrete steps to make change more palatable by understanding people’s hesitation, enlisting the help of others, setting up plans, and managing stressors.
In this one-day workshop, you will learn how to manage and cope with change and how to help those around you.
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2 days
Effective communication skills are fundamental for anyone who wishes to improve their professional and personal relationships. The objective of this course shows participants how their communication skills can affect others while helping to improve their communication skills so that they may find success in the office and beyond.
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1 day
A positive work environment is important for the productivity of a company, but it is also important to us personally. Our emotional and physical health can be improved by working in a positive work environment. As an employee or a leader within a company, you have a responsibility to create and maintain a positive work environment. Even if this is not a company-wide reality, you can seek to provide this type of environment for your department.
This one-day course will give you tools to be able to create the type of company environment that you crave through building and nurturing effective workplace relationships.
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1 day
Creative thinking in the workplace is in demand. We live in a competitive society and creativity improves productivity, teamwork, and innovation.
But how do we tap into our creativity when corporations and organizations require or expect it?
Creativity is a skill that can be learnt. Workplace employers and the workplace environment can assist and promote a creative corporate culture.
Topics include:
2 days
Viable organizations need to be ready for emergencies because they are a fact of doing business. The worst plan is not to have any kind of plan at all, and the best plans are tested and adjusted so that they work overtime. One solid plan will help you to prevent, respond, and recover from all crises. This two-day course will help you ensure your organization is ready to manage any kind of crisis.
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1 day
When the rules of office etiquette are observed, camaraderie, communication and collaboration will ensure. But what does proper office etiquette look like? This one-day workshop will help you handle the most socially difficult moments within an office setting. You’ll have an extra edge in areas that you may not have given a lot of thought to until now.
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1 day
It is inevitable that we will run into a situation where the other person is difficult, stubborn or even indecent. Despite one’s best efforts, it may be difficult to approach the situation in a calm and collected manner. In this one-day workshop, we demonstrate how to deal with an emotional situation and how to turn the confrontation to an amicable resolution for both parties.
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2 days
In today’s society, we are bombarded with messages to believe in various ideas, support causes, and lead our lives in a particular way. How do you separate the truth from the falsehoods?
The answer lies in critical thinking skills. The ability to clearly reason through problems and to present arguments in a logical, compelling way has become a key skill for survival in today’s world. This two-day workshop will give you some practical tools and hands-on experience with critical thinking and problem solving.
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1 day
The workplace is a diverse collection of individuals who are proud of their gender, sexual orientation, religion, ethnic background, and all the other components that make an individual unique. One of the challenges for workplace leaders is how to help these diverse individuals work as a team. This one-day workshop will give you ways to celebrate diversity in the workplace while bringing individuals together.
This one-day course will help you teach participants how to:
1 day
For leaders looking to connect and motivate their team, it’s crucial that they learn about emotional intelligence.
Emotional intelligence is the ability to identify and manage one’s own emotions and the emotions of others and it is a pivotal factor in personal and professional success. Some psychologists believe that emotional intelligence is a better predictor of career success than an impressive résumé or a high IQ.
Topics include:
2 days
Although we live in a technological world, technology is still not a viable substitute for developed writing skills. Industry professionals will recognize weak writing, and many people need some assistance when improving their writing in a business setting. This two-day course focuses on concrete solutions and shares the necessary tools writers need to advance their writing skills.
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3 days
This three-day business management skills program is for individuals who wish to get ahead within their organization and people starting up their own business. This course focuses on a bit of everything that a business needs to become successful. In addition, you will learn about different business structures, who is managing and who is leading, how to create a brand and the value of a strategic plan.
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2 days
Harassment or sexual violence of any kind in their workplace should not be tolerated.
But, how do you prevent harassment from occurring? What types of policies should be made? What should managers do to protect their employees? And if a complaint is filed, what should you do?
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3 days
In today’s fast-moving world, many managers and supervisors are expected to deal with some human resource issues. They may be asked to take part in developing job descriptions, take part in interviews, or take responsibility for discipline. This three-day workshop will introduce those managers to human resource concepts. We will walk you through the hiring process, from performing a skills inventory to conducting the interview; discuss orientation; and cover some issues that arise after the hiring (such as diversity issues, compensation, and discipline).
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1 day
The Inventory Management training course is designed for people working with warehouse or stockroom managers and who are responsible for what comes in and goes out of the company. This one-day course shows individuals how to lead an efficiently-operated and cost-effective inventory process, with enough products available for sale and a sufficient amount of stockpiled products.
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3 days
It’s no secret that employees who feel they are valued and recognized for the work they do are more motivated, responsible, and productive. This three-day workshop will help leaders create a more dynamic, loyal, and energized workplace. It is designed specifically to help leaders understand what employees want, and to give them a starting point for creating dependable personnel.
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1 day
We deal with a constant barrage of technology, people, and tasks that can contribute to that disorganization on a daily basis.
In this one-day workshop, you will learn how to make the most of your time by getting a grip on your workflow and office space, using your planner effectively, and delegating some of your work to other people.
Topics include:
2 days
Optimizing the flow of products and services as they are planned, sourced, made, delivered, and returned can give your business an extra competitive edge.
This two-day course will introduce you to the basic concepts of supply chain management, including the basic flow, core models, supply chain drivers, key metrics, benchmarking techniques, and ideas for taking your supply chain to the next level.
Topics include:
1 days
Our culture defines many aspects of how we think, feel, and act. It can be challenging for managers to bridge cultural differences and bring employees together into a functioning team. This course will give supervisors and managers easy-to-use techniques for communicating across cultures, building teams, promoting multiculturalism in the organization, and leveraging the global talent pool.
This one-day workshop will help you teach participants:
2 days
Negotiating is about resolving differences and people who can master the process of negotiation find that they can save time and money and develop a higher degree of satisfaction with outcomes at home and at work. Whether you are working on a project or fulfilling support duties, this workshop will provide you with a basic comfort level to negotiate in any situation. This interactive workshop includes techniques to promote effective communication and gives you techniques for turning face-to-face confrontation into side-by-side problem solving.
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2 days
Before the digital age, workers would build a network of working relationships to improve their careers. Today, networking is even more important for expanding one’s business or career options. In this two-day interactive course, we explore the most effective platforms and techniques for business networkers.
Whether people want to network in person at big or small events, or they are trying to figure out how to make the most out of digital platforms like LinkedIn and Twitter, this course explores the most effective ways of networking!
Topics include:
3 days
Either manning a service desk or on the phone, businesses need well trained employees who can get through to their customers and provide superior service. This three-day inclusive training course helps anyone learn to make the most of their profession, including understanding the best ways to listen and be heard. All phone or face-to-face interactions have some elements of sales or customer service skills, which are explored in detail throughout this hands-on course.
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1 days
Do you get nervous when presenting at company meetings? Do you find it hard to make conversation at gatherings and social events? Do you lock up in awkward social situations? If so, this one-day workshop is just for you! It’s aimed at anybody who wants to improve their speaking skills in informal situations. We’ll give you the confidence and the skills to interact with others, to speak in informal situations, and to present in front of small groups.
During this workshop, participants will learn to:
2 days
We make decisions and solve problems continually. We start making decisions before we even get out of bed (shall I get up now or not?). Sometimes, we will have made as many as 50 decisions by the time we leave for work. Despite all the natural decision making that goes on and the problem solving we do, some people are very uncomfortable with having to make decisions.
The key rests in our ability to identify options, research them, and then put things together in a way that works. Having a process to work through can take the anxiety out of problem solving and make decisions easier.
This two-day workshop will help you teach participants how to:
2 days
Purchasing and procurement extends past getting the products and services that an organization needs at the right time and the right price. This field has evolved to include strategic relationship building, supply chain management, and communication with stakeholders to continually improve processes and results.
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2 days
The aspiring administrative assistant will learn the essential soft skills necessary to succeed in their careers. This two-day content-rich course helps people who work in support positions to improve their performance, no matter the business setting.
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2 days
While many automotive service companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day course is designed around critical elements that every service underwriter/advisor needs to ensure that they are able to outdo the competition.
Topics include:
2 days
This two-day comprehensive business plan writing workshop is ideal for first time business owners with little to no business plan writing experience and for business owners looking to grow their business. When participants complete the workshop, they will have everything they need to write a persuasive business plan that they can confidently use to support their business growth.
Topics include:
1 day
People today are experiencing job burnout and stress in epidemic proportions. Many people feel the demands of the workplace, combined with the demands of home, have become too much to handle. This one-day workshop explores the causes of such stress and suggests general and specific stress management strategies that people can use every day.
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2 days
The Fundamentals of Customer Service course has been developed with the help of organizations that consistently exceed exemplary customer service. This two-day workshop is focused on managing customer expectations and dealing with challenging service situations. The Fundamentals of Customer Service course will outdo the competition and show how a company can be loyal to their customers.
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3 days
This comprehensive three-day workshop will enable participants to become familiar with the most common terms and the most current theories about project management. Learners who are new to the profession will go through the details of project management, from setting priorities to controlling expenses and reporting on the results.
Topics include:
3 days
There are essential principles underlying a supervisor’s role to ensure a productive relationship with their employees. This three-day intensive program focuses on various supervisor techniques and is ideal for newly promoted or aspiring supervisors who are motivated to excel in their new position. Students will immediately become engaged in the course by having to complete a pre-assignment.
Topics include:
3 days
Most people who call themselves trainers probably didn’t envision themselves to be trainers. Some of today’s trainers probably worked in a field where they developed extensive subject knowledge and then were asked to share what they knew.
This course will give new and experienced trainers the necessary skills to help develop their students’ ability to retain information, transfer their new skills to their jobs, and learn to enjoy the process as well.
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1 day
The business environment has changed, and it is the first time in history that there are four generations in the working world. Understanding what drives other generations is the first step toward bridging this generational divide in the workplace.
This course explores whether defining the actual limits of each generation is most important, or whether the merits of people within the context of employment is the bigger issue. We will explore problems, solutions, and strategies to help overcome issues of the generation gap.
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Located in Edmonton, Coursetter is proud to provide an extensive list of business courses, customized training programs and online training for individuals and corporate clients across Canada. With over 20 years of experience, the Coursetter team can take on professional development or team training projects of any size for your business. From classes of 5 to 500, our team members can help you or your team update skillsets and reach their professional development goals.
Updating or refreshing your skills is essential to your ongoing personal and professional development, not only in the workplace but in everyday life. Many of the skills learned in our course offerings can be applied in various professional or private settings. Whether you’re the leader of a team or you’re ready to grow into a new role, we have the training courses that are right for you!
To learn more about Coursetter, our business courses or our corporate training programs in Edmonton, contact us today - our team will be glad to assist you. We also provide customized training and resources for businesses. Please contact us for more information about our business courses or to get a quote.