Update Your Skills with Our Corporate Training

Accounting Skills for New Managers

2 days

Understanding business finances is crucial in order to become an effective manager. Those who are not aware of basic accounting principles can be lost when trying to read or create a budget for their business. This two-day training course comes with customizable training materials and makes financing accessible and easily understood for anyone who wants to learn how to manage their role in the company’s accounting structure.

Topics include:

• The art of finance and financial management
• Where to find the rules and regulations for their area and industry
• Various types of financial reports, including income statements, balance sheets, cash flow statements, and statements of retained earnings
• Cash and accrual accounting
• Single and double entry bookkeeping
• Debits and credits
• Identifying and analyzing important financial data
• Making financial decisions
• Reading annual reports
• Plus more

Anger Management

1 day

Anger is a completely normal, usually healthy, human emotion, but it can get out of control and turn destructive. It can lead to problems at work, in our personal relationships, and in the overall quality of life. Anger can also make you feel as though you are at the mercy of an unpredictable and powerful emotion. Managing anger productively is important and those who can manage their anger are much more successful. This one-day workshop is designed to help give you and your organization that edge.

Topics include:

• Recognizing how anger affects your body, your mind, and your behaviour
• Using the five-step method to break old patterns and replace them with a model for assertive anger
• Creating an anger log to identify what triggers your anger
• Controlling your own emotions when faced with other peoples’ anger
• Helping other people safely manage their repressed or expressed anger safely
• Communicating with others in a constructive and assertive manner

Building Self-Esteem and Assertiveness Skills

1 day

Of all the judgments you make in life, none is as important as the one you make about yourself. Without some measure of self-worth, life can be painful and unrelenting. In this one-day workshop, participants will discover techniques that can dramatically change how they feel about themselves and how they approach the world to get the things that they want.

Topics include:

• Recognizing that you have worth and are worthy of happiness
• Developing techniques for eliminating unhealthy thought patterns by replacing them with supportive patterns
• Turning negative thoughts into positive thoughts
• Making requests so that you get what you want
• Setting goals that reflect your dreams and desires and reinforce healthy patterns

Building Stronger Sales Relationships

3 days

Productive salespeople people will attribute their success to building relationships with their clients rather than just selling a product or service. This three-day course offers participants the opportunity to discover that the business of all sales professionals is making friends and building relationships, no matter the size of the company or the type of market.

Topics include:

• The benefits of creating a stronger relationship with clients
• How building connections can help develop a stable business base
• How to successfully apply communication strategies to build a sales network
• The key elements of a strong working relationship
• How to use these elements in building working relationships
• Work through the benefits of customer relationships on a company’s bottom line

Business Leadership: Become Management Material

3 days

The saying that leaders are born and not made may be true on some level, but this course challenges and revolutionizes that theory. This three-day course engages new and influential leaders in the functions of a business manager. Lessons are designed with a balance of theory and practical application to ensure learning is relevant.

Topics include:

• Becoming an effective part of an organization
• Understanding the important roles of leaders
• Utilizing systems thinking to progress leadership skills
• Effective leadership practices – including change, performance, and people management
• Learning and understanding when to lead and when to manage

Change Management

1 day

In today’s fast-paced and competitive business environment, change is a constant and it will not manage itself. Businesses should take concrete steps to make change more palatable by understanding people’s hesitation, enlisting the help of others, setting up plans, and managing stressors.

In this one-day workshop, you will learn how to manage and cope with change and how to help those around you.

Topics include:

• What is change?
• The change cycle
• How do people respond to change?
• Dealing with resistance
• Learn how to adapt to change
• Recognizing and Managing Stress
• Strategies on how to deal with anger

Cannabis & The Workplace

1 day

Managing medical marijuana in the workplace is complex and requires specialized knowledge of medical cannabis use, workplace policy, and case law. This information will ensure you have the tools to mitigate risk in your organization.

This one-day course includes: an introduction to cannabis and the potential impact on the workplace, intervention strategies, and designing and launching a drug and alcohol policy.

Topics include:

• What is marijuana/cannabis?
• The general health effects of using cannabis
• Issues an employer should consider if cannabis is used for medical purposes
• Responsibilities of employees and employers
• And more…

Communication Strategies

2 days

Effective communication skills are fundamental for anyone who wishes to improve their professional and personal relationships. The objective of this course shows participants how their communication skills can affect others, while helping to improve their communication skills so that they may find success in the office and beyond.

Topics include:

• Common communication problems
• Acquiring skills to ask pertinent questions
• How non-verbal messages communications can have an impact
• Demonstrating active-listening and empathetic skills to others
• How to handle difficult situations
• Dealing with situations assertively but without aggression

Dealing with Conflict and Confrontation

1 day

It is inevitable that we will run into a situation where the other person is difficult, stubborn or even indecent. Despite one’s best efforts, it may be difficult to approach the situation in a calm and collected manner. In this one-day workshop, we demonstrate how to deal with an emotional situation and how to turn the confrontation to an amicable resolution for both parties.

Topics include:

• The opportunity to practice effective skills and strategies when faced with a difficult person or group
• Exploring the various types of conflict and conflict styles
• Educating participants on how to recognize how their own attitudes may impact others
• Meditation and coping strategies to help deal with one’s own anger

Emotional Intelligence

1 day

For leaders looking to connect and motivate their team, it’s crucial that they learn about emotional intelligence.

Emotional intelligence is the ability to identify and manage one’s own emotions and the emotions of others and it is a pivotal factor in personal and professional success. Some psychologists believe that emotional intelligence is a better predictor of career success than an impressive résumé or a high IQ.

Topics include:

• History of emotional intelligence
• Recognize how our emotional health and physical health are related
• Learn techniques to understand, use, and appreciate the role of emotional intelligence in the workplace
• Understand the different emotions and how to manage them
• Validate emotions in others

Functional Business Writing Skills

2 days

Although we live in a technological world, technology is still not a viable substitute for developed writing skills. Industry professionals will recognize weak writing, and many people need some assistance when improving their writing in a business setting. This two-day course focuses on concrete solutions and shares the necessary tools writers need to advance their writing skills.

Topics include: 

• The value of well-written communication
• Keeping it clear and concise - how to write and proofread your work
• Learning to apply these writing skills in real-world situations
• Paragraph structure, tone, and syntax details
• Formatting emails, letters, and memos for various professional settings

Fundamentals of Business Management

3 days

This three-day business management skills program is for individuals who wish to get ahead within their organization and people starting up their own business. This course focuses on a bit of everything that a business needs to become successful. In addition, you will learn about different business structures, who is managing and who is leading, how to create a brand, and the value of a strategic plan.

Topics include:

• Inventory management
• Human resources
• Finance and accounting
• Marketing and sale
• Social media

Inventory Management

1 day

The Inventory Management training course is designed for people working with warehouse or stockroom managers and who are responsible for what comes in and goes out of the company. This one-day course shows individuals how to lead an efficiently-operated and cost-effective inventory process, with enough products available for sale and a sufficient amount of stockpiled products.

Topics include:

• Terms related to warehouse management
• Goals, objectives, and measurements in inventory management
• Using aspects of the inventory cycle
• How to improve inventory accuracy

Leadership Essentials: Coaching, Delegating, and Motivating

3 days

It’s no secret that employees who feel they are valued and recognized for the work they do are more motivated, responsible, and productive. This three-day workshop will help leaders create a more dynamic, loyal, and energized workplace. It is designed specifically to help leaders understand what employees want, and to give them a starting point for creating dependable personnel.

Topics include:

• What does effective coaching, delegating, and motivating look like?
• Learn how to create a climate that embraces all three skills
• Identify and assess employees that need coaching and motivating
• Learn what to delegate and what not to delegate and how to delegate those things well
• Take control of factors that can derail your workplace productivity

Logistics & Supply Chain Management

2 days

Optimizing the flow of products and services as they are planned, sourced, made, delivered, and returned can give your business an extra competitive edge.

This two-day course will introduce you to the basic concepts of supply chain management, including the basic flow, core models, supply chain drivers, key metrics, benchmarking techniques, and ideas for taking your supply chain to the next level.

Topics include:

• The evolution of the supply chain
• The basic supply chain structure
• Supply chain drivers
• Aligning your supply chain with business strategy
• Managing supply chain risks 
• Tracking and evaluating supply chain data
• Troubleshooting supply chain problems
• Sharing supply chain activities
• Sustainable supply chain strategies
• Applying lean techniques to the supply chain
• The future of supply chain management

Networking for Success

2 days

Before the digital age, workers would build a network of working relationships to improve their careers. Today, networking is even more important for expanding one’s business or career options. In this two-day interactive course, we explore the most effective platforms and techniques for business networkers.

Whether people want to network in person at big or small events, or they are trying to figure out how to make the most out of digital platforms like LinkedIn and Twitter, this course explores the most effective ways of networking!

Topics include:

• Business card etiquette
• Growing professional and personal relationships
• Mastering the art of small talk and conversation
• A discussion of introverts and extroverts
• Examining various digital platforms

Order Desk and Call Centre Training

3 days

Either manning a service desk or on the phone, businesses need well trained employees who can get through to their customers and provide superior service. This three-day inclusive training course helps anyone learn to make the most of their profession, including understanding the best ways to listen and be heard. All phone or face-to-face interactions have some elements of sales or customer service skills, which are explored in detail throughout this hands-on course.

Topics include: 

• The subtleties of body language and verbal skills
• Verbal communication traits such as pitch, tempo, and tone
• Questioning and listening skills
• How to effectively say “no” and deliver bad news
• Implementing effective negotiating skills
• The need to create and deliver meaningful messages
• Tools to enhance speech and communication skills
• The value of personalizing interactions and developing relationships
• Various methods for managing stress

Purchasing and Procurement for the Beginner

2 days

Purchasing and procurement extends past getting the products and services that an organization needs at the right time and the right price. This field has evolved to include strategic relationship building, supply chain management, and communication with stakeholders to continually improve processes and results.

Topics include:

• The value of procurement
• The five rights of purchasing
• Checklist for supplier evaluation
• The purchasing cycle
• Managing competitive bidding with RFPs and RFQs
• Techniques for successful negotiation
• Risk management
• Agile procurement
• The role of cross-functional teams in purchasing and procurement
• Tools of the trade, such as EDI, ERP, and e-commerce

Skills for the Administrative Assistant

2 days

The aspiring administrative assistant will learn the essential soft skills necessary to succeed in their careers. This two-day content-rich course helps people who work in support positions to improve their performance, no matter the business setting.

Topics include:

• Interpersonal skills - including effective communication skills, first impressions, and personal management
• Professional presence
• Techniques for being assertive
• Managing conflict
• Dealing with difficult people

Skills for the Service Advisor

2 days

While many automotive service companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day course is designed around critical elements that every service underwriter/advisor needs to ensure that they are able to outdo the competition.

Topics include:

• Understanding the roles and responsibilities of a service underwriter
• Demonstrating a customer service approach
• Understanding how your own behavior affects the behavior of others
• Demonstrating confidence and skill as a problem solver
• Providing accurate repair estimates – basic math skills
• Plus more…

Starting a Small Business

2 days

This two-day comprehensive business plan writing workshop is ideal for first time business owners with little to no business plan writing experience and for business owners looking to grow their business. When participants complete the workshop, they will have everything they need to write a persuasive business plan that they can confidently use to support their business growth.

Topics include:

• How to describe their unique selling points
• Performing reliable research
• Examining the marketplace
• Creating a marketing plan
• Developing financial projections
• How to present a compelling business plan package

Stress Management

1 day

People today are experiencing job burnout and stress in epidemic proportions. Many people feel the demands of the workplace, combined with the demands of home, have become too much to handle. This one-day workshop explores the causes of such stress and suggests general and specific stress management strategies that people can use every day.

Topics include:

• Understanding that stress is an unavoidable part of everybody’s life
• Recognize the symptoms that tell you when you have chronic stress overload
• Changing the situations and actions that can be changed
• How to deal better with situations and actions that can’t be changed
• Creating an action plan for work, home, and play to help reduce and manage stress

The Fundamentals of Customer Service

2 days

The Fundamentals of Customer Service course has been developed with the help of organizations that consistently exceed exemplary customer service. This two-day workshop is focused on managing customer expectations and dealing with challenging service situations. The Fundamentals of Customer Service course will outdo the competition and show how a company can be loyal to their customers.

Topics include:

• Exhibiting true customer service within all aspects of a business
• Recognizing how your own behaviour affects other peoples’ behaviour
• Showing confidence and skill as a critical problem solver
• Utilizing techniques on how to deal with difficult customers
• Choosing to make the correct choices that will provide superior service

 The Principles of Project Management

3 days

This comprehensive three-day workshop will enable participants to become familiar with the most common terms and the most current theories about project management. Learners who are new to the profession will go through the details of project management, from setting priorities to controlling expenses and reporting on the results.

Topics include:

• What is a project?
• Project presentation skills
• The essentials to help complete projects
• Rationales for Gantt charts and PERT diagrams
• Project planning and mitigating risk factors
• Requirements for establishing successful teams in project environments
• Practicing and exploring reliable project management skills

The Professional Supervisor

3 days

There are essential principles underlying a supervisor’s role to ensure a productive relationship with their employees. This three-day intensive program focuses on various supervisor techniques and is ideal for newly promoted or aspiring supervisors who are motivated to excel in their new position. Students will immediately become engaged in the course by having to complete a pre-assignment.

Topics include:

• Understanding the difference between managing and leading
• Dealing with challenges
• Effective prioritization
• Professional communication habits
• Team motivation
• Providing useful feedback and empowering employees

Harassment in the Workplace

2 days

Harassment or sexual violence of any kind in their workplace should not be tolerated.

But, how do you prevent harassment from occurring? What types of policies should be made? What should managers do to protect their employees? And if a complaint is filed, what should you do?

Topics include:

• Explaining acceptable workplace behaviour
• Assisting in creating a harassment policy
• Stating some ways to prevent harassment and understand what role they can play
• Demonstrating some ways to protect themselves from harassment
• Understanding the complaint process, from the complaint to the reply, to mediation or investigation, to a solution
• Helping the workplace return to normal after a harassment incident 
• Plus, more…

Learn Time Management Skills

1 day

We deal with a constant barrage of technology, people, and tasks that can contribute to that disorganization on a daily basis.

In this one-day workshop, you will learn how to make the most of your time by getting a grip on your workflow and office space, using your planner effectively, and delegating some of your work to other people.

Topics include:

• Effectively organize yourself and your workspace
• Learning different techniques on how to prioritize your workload
• Identifying the right things to be doing and develop plans for doing them
• Learning what to delegate and what not to delegate and how to delegate those things well
• Taking control of factors that can derail your workplace productivity 
• Plus, more…

Train the Trainer

3 days

Most people who call themselves trainers probably didn’t envision themselves to be trainers. Some of today’s trainers probably worked in a field where they developed extensive subject knowledge and then were asked to share what they knew.

This course will give new and experienced trainers the necessary skills to help develop their students’ ability to retain information, transfer their new skills to their jobs, and learn to enjoy the process as well.

Topics include:

• Recognizing the importance of considering the participants and their training needs, including the different
  learning styles and adult learning principles
• Knowing how to write objectives and evaluate whether these objectives have been met at the end of a training session
• Developing an effective training style, using appropriate training aids and techniques 
• Plus, more…

Working in a Multigenerational Environment

1 day

The business environment has changed, and it is the first time in history that there are four generations in the working world. Understanding what drives other generations is the first step toward bridging this generational divide in the workplace.

This course explores whether defining the actual limits of each generation is most important, or whether the merits of people within the context of employment is the bigger issue. We will explore problems, solutions, and strategies to help overcome issues of the generation gap.

Topics include:

• Identify where the generation gap issue surfaces, and the impact it has on the modern workforce
• Describe and apply language that is specific to each generation
• Evaluate the need and effectiveness of recruiting, retention, and succession plans in context of the generation gap
• Explore organization strategies that overcome gap issues