COMMUNICATION STRATEGIES

2 days

Effective communication skills are fundamental for anyone who wishes to improve their professional and personal relationships. The objective of this course shows participants how their communication skills can affect others while helping to improve their communication skills so that they may find success in the office and beyond.

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Topics include:

Common communication problems
Acquiring skills to ask pertinent questions
How non-verbal messages communications can have an impact
Demonstrating active-listening and empathetic skills to others
How to handle difficult situations
Dealing with situations assertively but without aggression