< Back STRESS MANAGEMENT 1 day People today are experiencing job burnout and stress in epidemic proportions. Many people feel the demands of the workplace, combined with the demands of home, have become too much to handle. This one-day workshop explores the causes of such stress and suggests general and specific stress management strategies that people can use every day. GET A QUOTE Full Name Email Phone Comment Send Topics include: Understanding that stress is an unavoidable part of everybody’s life Recognize the symptoms that tell you when you have chronic stress overload Changing the situations and actions that can be changed How to deal better with situations and actions that can’t be changed Creating an action plan for work, home, and play to help reduce and manage stress Previous Next

< Back CONDUCTING EFFECTIVE PERFORMANCE REVIEWS 3 days Performance reviews are an essential component of employee development. The performance review meeting is an important aspect of career planning, and the outcomes of the meeting should be known to the employee and supervisor before the meeting takes place. Setting goals and objectives will give both leaders and employees a focus and is one of the key aspects of meeting company objectives. Leaders must also learn how to give positive and constructive feedback so that employees can grow and develop. Performance appraisals involve all these activities. GET A QUOTE Full Name Email Phone Comment Send This three-day workshop will help you teach participants: To recognize the importance of having a performance review process for employees How to work with employees to set performance standards and goals Skills in observing, giving feedback, listening, and asking questions An effective interview process and the opportunity to practice the process in a supportive atmosphere How to make the performance review legally defensible Previous Next

< Back PROBLEM-SOLVING AND DECISION MAKING 2 days We make decisions and solve problems continually. We start making decisions before we even get out of bed (shall I get up now or not?). Sometimes, we will have made as many as 50 decisions by the time we leave for work. Despite all the natural decision-making and problem-solving we do, some people are very uncomfortable with having to make decisions. The key rests in our ability to identify options, research them, and then put things together in a way that works. Having a process to work through can take the anxiety out of problem-solving and make decisions easier. GET A QUOTE Full Name Email Phone Comment Send This two-day workshop will help you teach participants how to: Apply problem solving steps and tools Analyze information to clearly describe problems Identify appropriate solutions Think creatively and be a contributing member of a problem-solving team Select the best approach for making decisions Create a plan for implementing, evaluating, and following up on decisions Avoid common decision-making mistakes Previous Next

< Back DEALING WITH CONFLICT AND CONFRONTATION 1 day It is inevitable that we will run into a situation where the other person is difficult, stubborn or even indecent. Despite one’s best efforts, it may be difficult to approach the situation in a calm and collected manner. In this one-day workshop, we demonstrate how to deal with an emotional situation and how to turn the confrontation to an amicable resolution for both parties. GET A QUOTE Full Name Email Phone Comment Send Topics include: The opportunity to practice effective skills and strategies when faced with a difficult person or group Exploring the various types of conflict and conflict styles Educating participants on how to recognize how their own attitudes may impact others Meditation and coping strategies to help deal with one’s own anger Previous Next

< Back THE PROFESSIONAL SUPERVISOR 3 days There are essential principles underlying a supervisor’s role to ensure a productive relationship with their employees. This three-day intensive program focuses on various supervisor techniques and is ideal for newly promoted or aspiring supervisors who are motivated to excel in their new position. Students will immediately become engaged in the course by having to complete a pre-assignment. GET A QUOTE Full Name Email Phone Comment Send Topics include: Understanding the difference between managing and leading Dealing with challenges Effective prioritization Professional communication habits Team motivation Providing useful feedback and empowering employees Previous Next

< Back TRAIN THE TRAINER 3 days Most people who call themselves trainers probably didn’t envision themselves to be trainers. Some of today’s trainers probably worked in a field where they developed extensive subject knowledge and then were asked to share what they knew. This course will give new and experienced trainers the necessary skills to help develop their students’ ability to retain information, transfer their new skills to their jobs, and learn to enjoy the process as well. GET A QUOTE Full Name Email Phone Comment Send Topics include: Recognizing the importance of considering the participants and their training needs, including the different Learning styles and adult learning principles Knowing how to write objectives and evaluate whether these objectives have been met at the end of a training session Developing an effective training style, using appropriate training aids and techniques Plus, more… Previous Next

< Back ANGER MANAGEMENT 1 day Anger is a completely normal, usually healthy, human emotion, but it can get out of control and turn destructive. It can lead to problems at work, in our personal relationships, and in the overall quality of life. Anger can also make you feel as though you are at the mercy of an unpredictable and powerful emotion. Managing anger productively is important, and those who can manage their anger are much more successful. This one-day workshop is designed to help give you and your organization that edge. GET A QUOTE Full Name Email Phone Comment Send Topics include: Recognizing how anger affects your body, your mind, and your behaviour Using the five-step method to break old patterns and replace them with a model for assertive anger Creating an anger log to identify what triggers your anger Controlling your own emotions when faced with other peoples’ anger Helping other people safely manage their repressed or expressed anger safely Communicating with others in a constructive and assertive manner Previous Next

< Back HUMAN RESOURCES TRAINING FOR THE NON-HR MANAGER 3 days In today’s fast-moving world, many managers and supervisors are expected to deal with some human resource issues. They may be asked to take part in developing job descriptions, take part in interviews, or take responsibility for discipline. This three-day workshop will introduce those managers to human resource concepts. We will walk you through the hiring process, from performing a skills inventory to conducting the interview; discuss orientation; and cover some issues that arise after the hiring (such as diversity issues, compensation, and discipline). GET A QUOTE Full Name Email Phone Comment Send Topics include: Identify current issues in the human resource field and the changing role of supervisors and managers in terms of HR functions Write job specifications and identify core competencies Apply methods of finding, selecting, and keeping the best people using behavioural description interviewing techniques Get new employees off to a good start Understand compensation benefits Plus more Previous Next

< Back SKILLS FOR THE SERVICE ADVISOR 2 days While many automotive service companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day course is designed around critical elements that every service underwriter/advisor needs to ensure that they are able to outdo the competition. GET A QUOTE Full Name Email Phone Comment Send Topics include: Understanding the roles and responsibilities of a service underwriter Demonstrating a customer service approach Understanding how your own behavior affects the behavior of others Demonstrating confidence and skill as a problem solver Providing accurate repair estimates – basic math skills Plus more Previous Next

< Back BUSINESS LEADERSHIP: BECOME MANAGEMENT MATERIAL 3 days The saying that leaders are born and not made may be true on some level, but this course challenges and revolutionizes that theory. This three-day course engages new and influential leaders in the functions of a business manager. Lessons are designed with a balance of theory and practical application to ensure learning is relevant. GET A QUOTE Full Name Email Phone Comment Send Topics include: Becoming an effective part of an organization Understanding the important roles of leaders Utilizing systems thinking to progress leadership skills Effective leadership practices – including change, performance, and people management Learning and understanding when to lead and when to manage Previous Next

< Back HARASSMENT IN THE WORKPLACE 2 days Harassment or sexual violence of any kind in their workplace should not be tolerated. But how do you prevent harassment from occurring? What types of policies should be made? What should managers do to protect their employees? And if a complaint is filed, what should you do? GET A QUOTE Full Name Email Phone Comment Send Topics include: Explaining acceptable workplace behaviour Assisting in creating a harassment policy Stating some ways to prevent harassment and understand what role they can play Demonstrating some ways to protect themselves from harassment Understanding the complaint process, from the complaint to the reply, to mediation or investigation, to a solution Helping the workplace return to normal after a harassment incident Plus, more… Previous Next

< Back BRIDGING THE GENERATION GAP 1 day The business environment has changed, and it is the first time in history that there are four generations in the working world. Understanding what drives other generations is the first step toward bridging this generational divide in the workplace. This course explores whether defining the actual limits of each generation is most important, or whether the merits of people within the context of employment is the bigger issue. We will explore problems, solutions, and strategies to help overcome issues of the generation gap. GET A QUOTE Full Name Email Phone Comment Send Topics include: Identify where the generation gap issue surfaces, and the impact it has on the modern workforce Describe and apply language that is specific to each generation Evaluate the need and effectiveness of recruiting, retention, and succession plans in context of the generation gap Explore organization strategies that overcome gap issues Previous Next