< Back BUILDING STRONGER SALES RELATIONSHIPS 3 days Productive salespeople people will attribute their success to building relationships with their clients rather than just selling a product or service. This three-day course offers participants the opportunity to discover that the business of all sales professionals is making friends and building relationships, no matter the size of the company or the type of market. GET A QUOTE Full Name Email Phone Comment Send Topics include: The benefits of creating a stronger relationship with clients How building connections can help develop a stable business base How to successfully apply communication strategies to build a sales network The key elements of a strong working relationship How to use these elements in building working relationships Work through the benefits of customer relationships on a company’s bottom line Previous Next

< Back THE PRINCIPLES OF PROJECT MANAGEMENT 3 days This comprehensive three-day workshop will enable participants to become familiar with the most common terms and the most current theories about project management. Learners who are new to the profession will go through the details of project management, from setting priorities to controlling expenses and reporting on the results. GET A QUOTE Full Name Email Phone Comment Send Topics include: What is a project? Project presentation skills The essentials to help complete projects Rationales for Gantt charts and PERT diagrams Project planning and mitigating risk factors Requirements for establishing successful teams in project environments Practicing and exploring reliable project management skills Previous Next

< Back THE FUNDAMENTALS OF CUSTOMER SERVICE 2 days The Fundamentals of Customer Service course has been developed with the help of organizations that consistently exceed exemplary customer service. This two-day workshop is focused on managing customer expectations and dealing with challenging service situations. The Fundamentals of Customer Service course will outdo the competition and show how a company can be loyal to their customers. GET A QUOTE Full Name Email Phone Comment Send Topics include: Exhibiting true customer service within all aspects of a business Recognizing how your own behaviour affects other peoples’ behaviour Showing confidence and skill as a critical problem solver Utilizing techniques on how to deal with difficult customers Choosing to make the correct choices that will provide superior service Previous Next

< Back ORDER DESK AND CALL CENTRE TRAINING 3 days Either manning a service desk or on the phone, businesses need well trained employees who can get through to their customers and provide superior service. This three-day inclusive training course helps anyone learn to make the most of their profession, including understanding the best ways to listen and be heard. All phone or face-to-face interactions have some elements of sales or customer service skills, which are explored in detail throughout this hands-on course. GET A QUOTE Full Name Email Phone Comment Send Topics include: The subtleties of body language and verbal skills Verbal communication traits such as pitch, tempo, and tone Questioning and listening skills How to effectively say “no” and deliver bad news Implementing effective negotiating skills The need to create and deliver meaningful messages Tools to enhance speech and communication skills The value of personalizing interactions and developing relationships Various methods for managing stress Previous Next

< Back DIVERSITY TRAINING 1 day The workplace is a diverse collection of individuals who are proud of their gender, sexual orientation, religion, ethnic background, and all the other components that make an individual unique. One of the challenges for workplace leaders is how to help these diverse individuals work as a team. This one-day workshop will give you ways to celebrate diversity in the workplace while bringing individuals together. GET A QUOTE Full Name Email Phone Comment Send This one-day course will help you teach participants how to: Describe what diversity and its related terms mean. Explain how changes in the world have affected you and your view. Identify your stereotypes. Use terms that are politically correct and avoid those that are not. Avoid the pitfalls related to diversity. Use a technique for dealing with inappropriate behavior. Develop a management style to encourage diversity. Take action if you or one of your employees feels discriminated against. Previous Next

< Back EMOTIONAL INTELLIGENCE 1 day For leaders looking to connect and motivate their team, it’s crucial that they learn about emotional intelligence. Emotional intelligence is the ability to identify and manage one’s own emotions and the emotions of others and it is a pivotal factor in personal and professional success. Some psychologists believe that emotional intelligence is a better predictor of career success than an impressive résumé or a high IQ. GET A QUOTE Full Name Email Phone Comment Send Topics include: History of emotional intelligence Recognize how our emotional health and physical health are related Learn techniques to understand, use, and appreciate the role of emotional intelligence in the workplace Understand the different emotions and how to manage them Validate emotions in others Previous Next

< Back CANNABIS AND THE WORKPLACE 1 day Managing medical marijuana in the workplace is complex and requires specialized knowledge of medical cannabis use, workplace policy, and case law. This information will ensure you have the tools to mitigate risk in your organization. This one-day course includes: an introduction to cannabis and the potential impact on the workplace, intervention strategies, and designing and launching a drug and alcohol policy. GET A QUOTE Full Name Email Phone Comment Send Topics include: What is marijuana/cannabis? The general health effects of using cannabis Issues an employer should consider if cannabis is used for medical purposes Responsibilities of employees and employers And more… Previous Next

< Back FUNDAMENTALS OF BUSINESS MANAGEMENT 3 days This three-day business management skills program is for individuals who wish to get ahead within their organization and people starting up their own business. This course focuses on a bit of everything that a business needs to become successful. In addition, you will learn about different business structures, who is managing and who is leading, how to create a brand and the value of a strategic plan. GET A QUOTE Full Name Email Phone Comment Send Topics include: Inventory management Human resources Finance and accounting Marketing and sale Social media Previous Next

< Back NEGOTIATING FOR RESULTS 2 days Negotiating is about resolving differences and people who can master the process of negotiation find that they can save time and money and develop a higher degree of satisfaction with outcomes at home and at work. Whether you are working on a project or fulfilling support duties, this workshop will provide you with a basic comfort level to negotiate in any situation. This interactive workshop includes techniques to promote effective communication and gives you techniques for turning face-to-face confrontation into side-by-side problem solving. GET A QUOTE Full Name Email Phone Comment Send Topics include: How often we all negotiate and the benefits of good negotiation skills The importance of preparing for the negotiation process, regardless of the circumstances The various negotiation styles and their advantages and disadvantages Strategies for dealing with tough or unfair tactics Skills in developing alternatives and recognizing options Basic negotiation principles, including BATNA, WATNA, WAP, and the ZOPA Previous Next

< Back FUNCTIONAL BUSINESS WRITING SKILLS 2 days Although we live in a technological world, technology is still not a viable substitute for developed writing skills. Industry professionals will recognize weak writing, and many people need some assistance when improving their writing in a business setting. This two-day course focuses on concrete solutions and shares the necessary tools writers need to advance their writing skills. GET A QUOTE Full Name Email Phone Comment Send Topics include: The value of well-written communication Keeping it clear and concise - how to write and proofread your work Learning to apply these writing skills in real-world situations Paragraph structure, tone, and syntax details Formatting emails, letters, and memos for various professional settings Previous Next

< Back CRISIS MANAGEMENT 2 days Viable organizations need to be ready for emergencies because they are a fact of doing business. The worst plan is not to have any kind of plan at all, and the best plans are tested and adjusted so that they work overtime. One solid plan will help you to prevent, respond, and recover from all crises. This two-day course will help you ensure your organization is ready to manage any kind of crisis. GET A QUOTE Full Name Email Phone Comment Send Topics include: Assign people to an appropriate crisis team role Conduct a crisis audit Establish the means for business continuity Determine how to manage incidents Help teams recover from a crisis Apply the crisis management process Previous Next

< Back RISK MANAGEMENT 1 day Risk management has long been a key part of project management, and it has also become an increasingly important part of organizational best practices. Corporations have realized that effective risk management can not only reduce the negative impact of crises; it can provide real benefits and cost savings. The risk management framework provided in this workshop is flexible enough for any organization. You can apply it to a single project or a department or use it as a basis for an enterprise-wide risk management program. GET A QUOTE Full Name Email Phone Comment Send This one-day workshop will help you teach participants how to: Define risk and risk management Establish a risk management context Describe the 7 R’s and 4 T’s that form the framework of risk management activities Design and complete a basic risk assessment Determine the appropriate response to risks and create a plan for those responses Describe the key components of reporting, monitoring, and evaluation of a risk management program Previous Next