< Back FUNDAMENTALS OF BUSINESS MANAGEMENT 3 days This three-day business management skills program is for individuals who wish to get ahead within their organization and people starting up their own business. This course focuses on a bit of everything that a business needs to become successful. In addition, you will learn about different business structures, who is managing and who is leading, how to create a brand and the value of a strategic plan. GET A QUOTE Full Name Email Phone Comment Send Topics include: Inventory management Human resources Finance and accounting Marketing and sale Social media Previous Next

If you want to improve your soft skills, sign up for our soft skills training courses in Edmonton to get ahead in your career! We can help you hone your skills. SOFT SKILLS TRAINING COURSES FOR PROFESSIONALS: ONLINE & IN-PERSON Our training courses are customizable for your specific needs. You can have a look at our list of the soft skills training courses we offer for professionals, individuals or corporate groups working across industries and businesses: ANGER MANAGEMENT Button Anger is a completely normal, usually healthy, human emotion, but it can get out of control and turn destructive. It can lead to problems at work, in our personal relationships, and in the overall quality of life. Anger can also make you feel as though you are at the mercy of an unpredictable and powerful emotion. Managing anger productively is important and those who can manage their anger are much more successful. This one-day workshop is designed to help give you and your organization that edge. COMMUNICATION STRATEGIES Button Effective communication skills are fundamental for anyone who wishes to improve their professional and personal relationships. The objective of this course shows participants how their communication skills can affect others while helping to improve their communication skills so that they may find success in the office and beyond. OVERCOMING YOUR FEAR OF SPEAKING IN PUBLIC Button Do you get nervous when presenting at company meetings? Do you find it hard to make conversation at gatherings and social events? Do you lock up in awkward social situations? If so, this one-day workshop is just for you! It’s aimed at anybody who wants to improve their speaking skills in informal situations. We’ll give you the confidence and the skills to interact with others, to speak in informal situations, and to present in front of small groups. BUILDING SELF-ESTEEM AND ASSERTIVENESS SKILLS Button Of all the judgments you make in life, none is as important as the one you make about yourself. Without some measure of self-worth, life can be painful and unrelenting. In this one-day workshop, participants will discover techniques that can dramatically change how they feel about themselves and how they approach the world to get the things that they want. EMOTIONAL INTELLIGENCE Button For leaders looking to connect and motivate their team, it’s crucial that they learn about emotional intelligence. Emotional intelligence is the ability to identify and manage one’s own emotions and the emotions of others and it is a pivotal factor in personal and professional success. Some psychologists believe that emotional intelligence is a better predictor of career success than an impressive résumé or a high IQ. PROBLEM-SOLVING AND DECISION MAKING Button We make decisions and solve problems continually. We start making decisions before we even get out of bed (shall I get up now or not?). Sometimes, we will have made as many as 50 decisions by the time we leave for work. Despite all the natural decision making that goes on and the problem solving we do, some people are very uncomfortable with having to make decisions. The key rests in our ability to identify options, research them, and then put things together in a way that works. Having a process to work through can take the anxiety out of problem solving and make decisions easier. BUSINESS OFFICE ETIQUETTE Button When the rules of office etiquette are observed, camaraderie, communication and collaboration will ensure. But what does proper office etiquette look like? This one-day workshop will help you handle the most socially difficult moments within an office setting. You’ll have an extra edge in areas that you may not have given a lot of thought to until now. LEARN TIME MANAGEMENT SKILLS Button We deal with a constant barrage of technology, people, and tasks that can contribute to that disorganization on a daily basis. In this one-day workshop, you will learn how to make the most of your time by getting a grip on your workflow and office space, using your planner effectively, and delegating some of your work to other people. STRESS MANAGEMENT Button People today are experiencing job burnout and stress in epidemic proportions. Many people feel the demands of the workplace, combined with the demands of home, have become too much to handle. This one-day workshop explores the causes of such stress and suggests general and specific stress management strategies that people can use every day. We proudly offer a range of business courses for all walks of life, as well as online and custom training programs. Have a look through our resources and give us a call if you’d like more information. SOFT SKILLS TRAINING COURSES TO HELP YOU GET AHEAD Team up with Coursetter to develop and hone your skills to help you get ahead in your career! Soft skills are not as straightforward as hard skills, which are clearly defined and measurable, but they can be taught and practised. Soft skills refer to the combination of social and communication skills, emotional intelligence, and personality traits that help you get along and work harmoniously with other people in an office or workplace. Our training courses are available online or in-person to both individuals and corporate groups. Speak with one of our training experts to design a leaning path that can help you or your team brush up on things like small talk, empathy, flexibility, decision-making and problem-solving—just to name a few! CUSTOM TRAINING COURSES FOR YOUR PERSONAL & PROFESSIONAL DEVELOPMENT Coursetter offers a variety of personal and professional development courses. We provide individual classes as well as an inclusive planning process to help companies customize their learning and development programs to better serve their employees’ needs. Improving your soft skills usually includes building on the following qualities: Emotional Intelligence Positive Mindset Adaptability Work Ethic Cooperative Attitude Open to Feedback Active Listening If you would like to learn, develop or improve your soft skills – either a variety or any specific skill in particular - our soft skills training courses can be fully customized and can be offered in person or online anywhere in Canada. Get in touch with Coursetter for more information and details on our soft skills training courses. FEATURED COURSES ANGER MANAGEMENT Button BUSINESS OFFICE ETIQUETTE Button INFLUENCE AND PERSUASION Button OVERCOMING YOUR FEAR OF SPEAKING IN PUBLIC Button BUILDING SELF-ESTEEM AND ASSERTIVENESS SKILLS Button DEALING WITH CONFLICT AND CONFRONTATION Button NEGOTIATING FOR RESULTS Button STRESS MANAGEMENT Button COMMUNICATION STRATEGIES Button EMOTIONAL INTELLIGENCE Button NETWORKING FOR SUCCESS Button THE FUNDAMENTALS OF CUSTOMER SERVICE Button These are just a sample of courses from our catalogue. We can help you create a course plan that helps your team address challenges and grow together. DEVELOP YOUR SOFT SKILLS Get ahead in your career with our custom training courses available in-person and online from anywhere in the country.

< Back FUNCTIONAL BUSINESS WRITING SKILLS 2 days Although we live in a technological world, technology is still not a viable substitute for developed writing skills. Industry professionals will recognize weak writing, and many people need some assistance when improving their writing in a business setting. This two-day course focuses on concrete solutions and shares the necessary tools writers need to advance their writing skills. GET A QUOTE Full Name Email Phone Comment Send Topics include: The value of well-written communication Keeping it clear and concise - how to write and proofread your work Learning to apply these writing skills in real-world situations Paragraph structure, tone, and syntax details Formatting emails, letters, and memos for various professional settings Previous Next

< Back STARTING A SMALL BUSINESS 2 days This two-day comprehensive business plan writing workshop is ideal for first time business owners with little to no business plan writing experience and for business owners looking to grow their business. When participants complete the workshop, they will have everything they need to write a persuasive business plan that they can confidently use to support their business growth. GET A QUOTE Full Name Email Phone Comment Send Topics include: How to describe their unique selling points Performing reliable research Examining the marketplace Creating a marketing plan Developing financial projections How to present a compelling business plan package Previous Next

< Back LEARN TIME MANAGEMENT SKILLS 1 day We deal with a constant barrage of technology, people, and tasks that can contribute to that disorganization on a daily basis. In this one-day workshop, you will learn how to make the most of your time by getting a grip on your workflow and office space, using your planner effectively, and delegating some of your work to other people. GET A QUOTE Full Name Email Phone Comment Send Topics include: Effectively organize yourself and your workspace Learning different techniques on how to prioritize your workload Identifying the right things to be doing and develop plans for doing them Learning what to delegate and what not to delegate and how to delegate those things well Taking control of factors that can derail your workplace productivity Plus more Previous Next

< Back PROBLEM-SOLVING AND DECISION MAKING 2 days We make decisions and solve problems continually. We start making decisions before we even get out of bed (shall I get up now or not?). Sometimes, we will have made as many as 50 decisions by the time we leave for work. Despite all the natural decision making that goes on and the problem solving we do, some people are very uncomfortable with having to make decisions. The key rests in our ability to identify options, research them, and then put things together in a way that works. Having a process to work through can take the anxiety out of problem solving and make decisions easier. GET A QUOTE Full Name Email Phone Comment Send This two-day workshop will help you teach participants how to: Apply problem solving steps and tools Analyze information to clearly describe problems Identify appropriate solutions Think creatively and be a contributing member of a problem-solving team Select the best approach for making decisions Create a plan for implementing, evaluating, and following up on decisions Avoid common decision-making mistakes Previous Next

This is a Title 01 This is placeholder text. To change this content, double-click on the element and click Change Content. This is placeholder text. To change this content, double-click on the element and click Change Content. Want to view and manage all your collections? Click on the Content Manager button in the Add panel on the left. Here, you can make changes to your content, add new fields, create dynamic pages and more. You can create as many collections as you need. Your collection is already set up for you with fields and content. Add your own, or import content from a CSV file. Add fields for any type of content you want to display, such as rich text, images, videos and more. You can also collect and store information from your site visitors using input elements like custom forms and fields. Be sure to click Sync after making changes in a collection, so visitors can see your newest content on your live site. Preview your site to check that all your elements are displaying content from the right collection fields. Previous Next

< Back BUILDING STRONGER SALES RELATIONSHIPS 3 days Productive salespeople people will attribute their success to building relationships with their clients rather than just selling a product or service. This three-day course offers participants the opportunity to discover that the business of all sales professionals is making friends and building relationships, no matter the size of the company or the type of market. GET A QUOTE Full Name Email Phone Comment Send Topics include: The benefits of creating a stronger relationship with clients How building connections can help develop a stable business base How to successfully apply communication strategies to build a sales network The key elements of a strong working relationship How to use these elements in building working relationships Work through the benefits of customer relationships on a company’s bottom line Previous Next

This is a Title 03 This is placeholder text. To change this content, double-click on the element and click Change Content. This is placeholder text. To change this content, double-click on the element and click Change Content. Want to view and manage all your collections? Click on the Content Manager button in the Add panel on the left. Here, you can make changes to your content, add new fields, create dynamic pages and more. You can create as many collections as you need. Your collection is already set up for you with fields and content. Add your own, or import content from a CSV file. Add fields for any type of content you want to display, such as rich text, images, videos and more. You can also collect and store information from your site visitors using input elements like custom forms and fields. Be sure to click Sync after making changes in a collection, so visitors can see your newest content on your live site. Preview your site to check that all your elements are displaying content from the right collection fields. Previous Next

< Back MANAGING ACROSS CULTURES 1 days Our culture defines many aspects of how we think, feel, and act. It can be challenging for managers to bridge cultural differences and bring employees together into a functioning team. This course will give supervisors and managers easy-to-use techniques for communicating across cultures, building teams, promoting multiculturalism in the organization, and leveraging the global talent pool. GET A QUOTE Full Name Email Phone Comment Send This one-day workshop will help you teach participants: Define what culture is and how it shapes the workplace Identify how stereotypes shape our perception Develop useful cross-cultural attitudes Communicate effectively across cultures Effectively manage employees from different cultures Help teams overcome cross-cultural and virtual barriers Promote acceptance and awareness in your organization to help create a multicultural environment Leverage the global talent pool Previous Next

< Back HARASSMENT IN THE WORKPLACE 2 days Harassment or sexual violence of any kind in their workplace should not be tolerated. But how do you prevent harassment from occurring? What types of policies should be made? What should managers do to protect their employees? And if a complaint is filed, what should you do? GET A QUOTE Full Name Email Phone Comment Send Topics include: Explaining acceptable workplace behaviour Assisting in creating a harassment policy Stating some ways to prevent harassment and understand what role they can play Demonstrating some ways to protect themselves from harassment Understanding the complaint process, from the complaint to the reply, to mediation or investigation, to a solution Helping the workplace return to normal after a harassment incident Plus, more… Previous Next

< Back BUSINESS ETHICS 2 days What makes a decision ethical? This workshop will not provide you with an easy way to solve every ethical decision you will ever have to make. It will, however, help you define your ethical framework to make solving those ethical dilemmas easier. We’ll also look at some tools that you can use when you’re faced with an ethical decision and, we’ll look at some techniques you can use so you don’t get stuck in an ethical quandary. GET A QUOTE Full Name Email Phone Comment Send This two-day workshop will help you teach participants how to: Understand the difference between ethics and morals. Understand the value of ethics. Identify some of your values and moral principles. Be familiar with some philosophical approaches to ethical decisions. Identify some ways to improve ethics in your office. Know what is required to start developing an office code of ethics. Know some ways to avoid ethical dilemmas. Have some tools to help you make better decisions. Be familiar with some common ethical dilemmas. Previous Next