< Back FUNDAMENTALS OF BUSINESS MANAGEMENT 3 days This three-day business management skills program is for individuals who wish to get ahead within their organization and people starting up their own business. This course focuses on a bit of everything that a business needs to become successful. In addition, you will learn about different business structures, who is managing and who is leading, how to create a brand and the value of a strategic plan. GET A QUOTE Full Name Email Phone Comment Send Topics include: Inventory management Human resources Finance and accounting Marketing and sale Social media Previous Next

< Back DEVELOP CRITICAL THINKING SKILLS 2 days In today’s society, we are bombarded with messages to believe in various ideas, support causes, and lead our lives in a particular way. How do you separate the truth from the falsehoods? The answer lies in critical thinking skills. The ability to clearly reason through problems and to present arguments in a logical, compelling way has become a key skill for survival in today’s world. This two-day workshop will give you some practical tools and hands-on experience with critical thinking and problem solving. GET A QUOTE Full Name Email Phone Comment Send Topics include: Work through the critical thinking process to build or analyze arguments Develop and evaluate explanations Improve key critical thinking skills, including active listening and questioning Use analytical thought systems and creative thinking techniques Prepare and present powerful arguments Plus more Previous Next

< Back THE PROFESSIONAL SUPERVISOR 3 days There are essential principles underlying a supervisor’s role to ensure a productive relationship with their employees. This three-day intensive program focuses on various supervisor techniques and is ideal for newly promoted or aspiring supervisors who are motivated to excel in their new position. Students will immediately become engaged in the course by having to complete a pre-assignment. GET A QUOTE Full Name Email Phone Comment Send Topics include: Understanding the difference between managing and leading Dealing with challenges Effective prioritization Professional communication habits Team motivation Providing useful feedback and empowering employees Previous Next

< Back COMMUNICATION STRATEGIES 2 days Effective communication skills are fundamental for anyone who wishes to improve their professional and personal relationships. The objective of this course show participants how their communication skills can affect others while helping to improve their communication skills so that they may find success in the office and beyond. GET A QUOTE Full Name Email Phone Comment Send Topics include: Common communication problems Acquiring skills to ask pertinent questions How non-verbal messages communications can have an impact Demonstrating active-listening and empathetic skills to others How to handle difficult situations Dealing with situations assertively but without aggression Previous Next

< Back BUSINESS LEADERSHIP: BECOME MANAGEMENT MATERIAL 3 days The saying that leaders are born and not made may be true on some level, but this course challenges and revolutionizes that theory. This three-day course engages new and influential leaders in the functions of a business manager. Lessons are designed with a balance of theory and practical application to ensure learning is relevant. GET A QUOTE Full Name Email Phone Comment Send Topics include: Becoming an effective part of an organization Understanding the important roles of leaders Utilizing systems thinking to progress leadership skills Effective leadership practices – including change, performance, and people management Learning and understanding when to lead and when to manage Previous Next

< Back ORDER DESK AND CALL CENTRE TRAINING 3 days Either manning a service desk or on the phone, businesses need well trained employees who can get through to their customers and provide superior service. This three-day inclusive training course helps anyone learn to make the most of their profession, including understanding the best ways to listen and be heard. All phone or face-to-face interactions have some elements of sales or customer service skills, which are explored in detail throughout this hands-on course. GET A QUOTE Full Name Email Phone Comment Send Topics include: The subtleties of body language and verbal skills Verbal communication traits such as pitch, tempo, and tone Questioning and listening skills How to effectively say “no” and deliver bad news Implementing effective negotiating skills The need to create and deliver meaningful messages Tools to enhance speech and communication skills The value of personalizing interactions and developing relationships Various methods for managing stress Previous Next

< Back NETWORKING FOR SUCCESS 2 days Before the digital age, workers would build a network of working relationships to improve their careers. Today, networking is even more important for expanding one’s business or career options. In this two-day interactive course, we explore the most effective platforms and techniques for business networkers. Whether people want to network in person at big or small events, or they are trying to figure out how to make the most out of digital platforms like LinkedIn and Twitter, this course explores the most effective ways of networking! GET A QUOTE Full Name Email Phone Comment Send Topics include: Business card etiquette Growing professional and personal relationships Mastering the art of small talk and conversation A discussion of introverts and extroverts Examining various digital platforms Previous Next

< Back INFLUENCE AND PERSUASION 1 day Today’s organizational environments require you to get results by working effectively with others. Exceptional persuasion and influencing skills enable you to do this successfully, regardless of your position. In this workshop, you will gain insights into the nature of influence and your own influence style that will equip you with the knowledge you need to build credibility with others. You’ll learn to craft compelling messages that will allow you to connect emotionally to your stakeholders and enable you to negotiate with greater success. GET A QUOTE Full Name Email Phone Comment Send This one-day workshop will help you teach participants how to: Make decisions about using persuasion versus manipulation Apply the concepts of pushing and pulling when influencing others Use different techniques for getting persuasive conversations and presentations underway Make a persuasive presentation by using the 5 S’s Apply storytelling techniques to extend the influence Leverage concepts of neuro-linguistic programming in everyday influence and persuasion Previous Next

< Back EMOTIONAL INTELLIGENCE 1 day For leaders looking to connect and motivate their team, it’s crucial that they learn about emotional intelligence. Emotional intelligence is the ability to identify and manage one’s own emotions and the emotions of others and it is a pivotal factor in personal and professional success. Some psychologists believe that emotional intelligence is a better predictor of career success than an impressive résumé or a high IQ. GET A QUOTE Full Name Email Phone Comment Send Topics include: History of emotional intelligence Recognize how our emotional health and physical health are related Learn techniques to understand, use, and appreciate the role of emotional intelligence in the workplace Understand the different emotions and how to manage them Validate emotions in others Previous Next

courses List ACCOUNTING SKILLS FOR NEW MANAGERS 2 days Read More ANGER MANAGEMENT 1 day Read More BRIDGING THE GENERATION GAP 1 day Read More BUILDING BETTER TEAMS 1 day Read More BUILDING SELF-ESTEEM AND ASSERTIVENESS SKILLS 1 day Read More BUILDING STRONGER SALES RELATIONSHIPS 3 days Read More BUSINESS ETHICS 2 days Read More BUSINESS LEADERSHIP: BECOME MANAGEMENT MATERIAL 3 days Read More CANNABIS AND THE WORKPLACE 1 day Read More CHANGE MANAGEMENT 1 day Read More COMMUNICATION STRATEGIES 2 days Read More CONDUCTING EFFECTIVE PERFORMANCE REVIEWS 3 days Read More CREATING A POSITIVE WORK ENVIRONMENT 1 day Read More CREATIVITY IN THE WORKPLACE 1 day Read More CRISIS MANAGEMENT 2 days Read More BUSINESS OFFICE ETIQUETTE 1 day Read More DEALING WITH CONFLICT AND CONFRONTATION 1 day Read More DEVELOP CRITICAL THINKING SKILLS 2 days Read More DIVERSITY TRAINING 1 day Read More EMOTIONAL INTELLIGENCE 1 day Read More FUNCTIONAL BUSINESS WRITING SKILLS 2 days Read More FUNDAMENTALS OF BUSINESS MANAGEMENT 3 days Read More HARASSMENT IN THE WORKPLACE 2 days Read More HUMAN RESOURCES TRAINING FOR THE NON-HR MANAGER 3 days Read More INFLUENCE AND PERSUASION 1 day Read More INVENTORY MANAGEMENT 1 day Read More LEADERSHIP ESSENTIALS: COACHING, DELEGATING, AND MOTIVATING 3 days Read More LEARN TIME MANAGEMENT SKILLS 1 day Read More LOGISTICS & SUPPLY CHAIN MANAGEMENT 2 days Read More MANAGING ACROSS CULTURES 1 days Read More NEGOTIATING FOR RESULTS 2 days Read More NETWORKING FOR SUCCESS 2 days Read More ORDER DESK AND CALL CENTRE TRAINING 3 days Read More OVERCOMING YOUR FEAR OF SPEAKING IN PUBLIC 1 days Read More PROBLEM-SOLVING AND DECISION MAKING 2 days Read More PUBLIC RELATIONS 2 days Read More PURCHASING AND PROCUREMENT FOR THE BEGINNER 2 days Read More RISK MANAGEMENT 1 day Read More SKILLS FOR THE ADMINISTRATIVE ASSISTANT 2 days Read More SKILLS FOR THE SERVICE ADVISOR 2 days Read More STARTING A SMALL BUSINESS 2 days Read More STRATEGIC PLANNING 2 days Read More STRESS MANAGEMENT 1 day Read More THE FUNDAMENTALS OF CUSTOMER SERVICE 2 days Read More THE PRINCIPLES OF PROJECT MANAGEMENT 3 days Read More THE PROFESSIONAL SUPERVISOR 3 days Read More TRAIN THE TRAINER 3 days Read More