Update Your Skills with Our Corporate Training in Edmonton and Alberta

We offer an extensive list of corporate training courses for individuals and corporate organizations. You can purchase single courses or work with our experienced staff to create a custom training program that is tailored to your organization.

We offer the following courses:

| Building Self-Esteem and Assertiveness Skills

1 day

| Building Stronger Sales Relationships

3 days

Productive sales people will attribute their success to building relationships with their clients rather than just selling a product or service. This three-day course offers participants the opportunity to discover that the business of all sales professionals is making friends and building relationships, no matter the size of the company or the type of market.

Topics covered include:

• The benefits of creating a stronger relationship with clients
• How building connections can help develop a stable business base
• How to successfully apply communication strategies to build a sales network
• The key elements of a strong working relationship
• How to use these elements in building working relationships
• Work through the benefits of customer relationships on a company’s bottom line

| Business Leadership - Become   

Management Material

3 days

The saying that leaders are born and not made may be true on some level, but this course challenges and revolutionizes that theory. This three-day course engages new and influential leaders in the functions of a business manager. Lessons are designed with a balance of theory and practical application to ensure learning is relevant.

Topics covered include:

• Becoming an effective part of an organization
• Understanding the important roles of leaders
• Utilizing systems thinking to progress leadership skills
• Effective leadership practices – including change, performance, and people management
• Learning and understanding when to lead and when to manage

| Cannabis & The Workplace

1 day

Managing medical marijuana in the workplace is complex and requires specialized knowledge of medical cannabis use, workplace policy, and case law. This information will ensure you have the tools to mitigate risk in your organization.

This one-day course includes: an introduction to cannabis and the potential impact on the workplace, intervention strategies, and designing and launching a drug and alcohol policy.

Topics include:

• What is marijuana/cannabis?
• The general health effects of using cannabis
• Issues an employer should consider if cannabis is used for medical purposes
• Responsibilities of employees and employers
• And more…

| Communication Strategies

2 days

Effective communication skills are fundamental for anyone who wishes to improve their professional and personal relationships. The objective of this course shows participants how their communication skills can affect others, while helping to improve their communication skills so that they may find success in the office and beyond.

This two-day training course includes:

• Common communication problems
• Acquiring skills to ask pertinent questions
• How non-verbal messages communications can have an impact
• Demonstrating active-listening and empathetic skills to others
• How to handle difficult situations
• Dealing with situations assertively but without aggression

| Dealing with Conflict and Confrontation

1 day

It is inevitable that we will run into a situation where the other person is difficult, stubborn or even indecent. Despite one’s best efforts, it may be difficult to approach the situation in a calm and collected manner. In this one-day workshop, we demonstrate how to deal with an emotional situation and how to turn the confrontation to an amicable resolution for both parties.

Topics covered include:

• The opportunity to practice effective skills and strategies when faced with a difficult person or group
• Explore the various types of conflict and conflict styles
• Educate participants on how to recognize how their own attitudes may impact others
• Meditation and coping strategies to help deal with one’s own anger

| Functional Business Writing Skills

2 days

Although we live in a technological world, technology is still not a viable substitute for developed writing skills. Industry professionals will recognize weak writing, and many people need some assistance when improving their writing in a business setting. This two-day course focuses on concrete solutions and shares the necessary tools writers need to advance their writing skills. 

Topics covered include: 

• The value of well written communication
• Keeping it clear and concise - how to write and proofread your work
• Learn to apply these writing skills in real world situations
• Paragraph structure, tone, and syntax details
• Formatting emails, letters, and memos for various professional settings

| Fundamentals of Business Management

3 days

This three-day business management skills program is for individuals who wish to get ahead within their organization and people starting up their own business. This course focuses on a bit of everything that a business needs to become successful. In addition, you will learn about different business structures, who is managing and who is leading, how to create a brand, and the value of a strategic plan.

Topics covered include:

• Inventory management
• Human resources
• Finance and accounting
• Marketing and sale
• Social media

| Inventory Management

1 day

The Inventory Management training course is designed for people working with warehouse or stockroom managers and who are responsible for what comes in and goes out of the company. This one-day course shows individuals how to lead an efficiently-operated and cost-effective inventory process, with enough products available for sale and a sufficient amount of stockpiled products.

Topics covered include:

• Terms related to warehouse management
• Goals, objectives, and measurements in inventory management
• Use aspects of the inventory cycle
• How to improve inventory accuracy

| Logistics & Supply Chain Management

2 days

Optimizing the flow of products and services as they are planned, sourced, made, delivered, and returned can give your business an extra competitive edge.

This two-day course will introduce you to the basic concepts of supply chain management, including the basic flow, core models, supply chain drivers, key metrics, benchmarking techniques, and ideas for taking your supply chain to the next level.

Topics include:

• The evolution of the supply chain
• The basic supply chain structure
• Supply chain drivers
• Aligning your supply chain with business strategy
• Managing supply chain risks 
• Tracking and evaluating supply chain data
• Troubleshooting supply chain problems
• Sharing supply chain activities
• Sustainable supply chain strategies
• Applying lean techniques to the supply chain
• The future of supply chain management

| Networking for Success

2 days

Before the digital age, workers would build a network of working relationships to improve their careers. Today, networking is even more important for expanding one’s business or career options. In this two-day interactive course, we explore the most effective platforms and techniques for business networkers.

Whether people want to network in person at big or small events, or they are are trying to figure out how to make the most out of digital platforms like LinkedIn and Twitter, this course explores the most effective ways of networking!

Topics covered include:

• Business card etiquette
• Growing professional and personal relationships
• Mastering the art of small talk and conversation
• A discussion of introverts and extroverts
• Examining various digital platforms

| Order Desk and Call Centre Training

3 days

Either manning a service desk or on the phone, businesses need well trained employees who can get through to their customers and provide superior service. This three-day inclusive training course helps anyone learn to make the most of their profession, including understanding the best ways to listen and be heard. All phone or face-to-face interactions have some elements of sales or customer service skills, which are explored in detail throughout this hands-on course.

Topics covered include: 

• The subtleties of body language and verbal skills
• Verbal communication traits such as pitch, tempo, and tone
• Questioning and listening skills
• How to effectively say “no” and deliver bad news
• Implementing effective negotiating skills
• The need to create and deliver meaningful messages
• Tools to enhance speech and communication skills
• The value of personalizing interactions and developing relationships
• Various methods for managing stress

| Purchasing and Procurement for the Beginner

2 days

Purchasing and procurement extends past getting the products and services that an organization needs at the right time and the right price. This field has evolved to include strategic relationship building, supply chain management, and communication with stakeholders to continually improve processes and results.

Topics covered include:

• The value of procurement
• The five rights of purchasing
• Checklist for supplier evaluation

• The purchasing cycle

• Managing competitive bidding with RFPs and RFQs

• Techniques for successful negotiation

• Risk management

• Agile procurement

• The role of cross-functional teams in purchasing and procurement

• Tools of the trade, such as EDI, ERP, and e-commerce

| Skills for the Administrative Assistant

2 days

The aspiring administrative assistant will learn the essential soft skills necessary to succeed in their careers. This two-day content-rich course helps people who work in support positions to improve their performance, no matter the business setting.

Topics covered include:

• Interpersonal skills - including effective communication skills, first impressions, and personal management
• Professional presence
• Techniques for being assertive
• Managing conflict
• Dealing with difficult people

| Skills for the Service Advisor

2 days

While many automotive service companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day course is designed around critical elements that every service underwriter/advisor needs to ensure that they are able to outdo the competition.

Topics covered include:

• Understanding the roles and responsibilities of a service underwriter
• Demonstrate a customer service approach
• Understand how your own behavior affects the behavior of others
• Demonstrate confidence and skill as a problem solver
• Providing accurate repair estimates – basic math skills
• Plus more…

| Starting a Small Business

2 days

This two-day comprehensive business plan writing workshop is ideal for first time business owners with little to no business plan writing experience and for business owners looking to grow their business. When participants complete the workshop, they will have everything they need to write a persuasive business plan that they can confidently use to support their business growth.

Topics covered include:

• How to describe their unique selling points
• Performing reliable research
• Examining the marketplace
• Creating a marketing plan
• Developing financial projections
• How to present a compelling business plan package

| Stress Management

1 day

People today are experiencing job burnout and stress in epidemic proportions. Many people feel the demands of the workplace, combined with the demands of home, have become too much to handle. This one-day workshop explores the causes of such stress and suggests general and specific stress management strategies that people can use every day.

This one-day workshop will help you teach participants how to:

• Understand that stress is an unavoidable part of everybody’s life
• Recognize the symptoms that tell you when you have chronic stress overload
• Change the situations and actions that can be changed
• Deal better with situations and actions that can’t be changed
• Create an action plan for work, home, and play to help reduce and manage stress

| The Fundamentals of Customer Service

2 days

The Fundamentals of Customer Service course has been developed with the help of organizations that consistently exceed exemplary customer service. This two-day workshop is focused on managing customer expectations and dealing with challenging service situations. The Fundamentals of Customer Service course will outdo the competition and show how a company can be loyal to their customers.

Topics covered include:

• Exhibiting true customer service within all aspects of a business
• Recognizing how your own behaviour affects other peoples’ behaviour
• Showing confidence and skill as a critical problem solver
• Utilizing techniques on how to deal with difficult customers
• Choosing to make the correct choices that will provide superior service

| The Principles of Project Management

3 days

This comprehensive three-day workshop will enable participants to become familiar with the most common terms and the most current theories about project management. Learners who are new to the profession will go through the details of project management, from setting priorities to controlling expenses and reporting on the results.

Topics include:

• What is a Project?
• Project presentation skills
• The essentials to help complete projects
• Rationales for Gantt charts and PERT diagrams
• Project planning and mitigating risk factors
• Requirements for establishing successful teams in project environments
• Practicing and exploring reliable project management skills

| The Professional Supervisor

3 days

There are essential principles underlying a supervisor’s role to ensure a productive relationship with their employees. This three-day intensive program focuses on various supervisor techniques and is ideal for newly promoted or aspiring supervisors who are motivated to excel in their new position. Students will immediately become engaged in the course by having to complete a pre-assignment.

Topics covered include:

• Understanding the difference between managing and leading
• Dealing with challenges
• Effective prioritization
• Professional communication habits
• Team motivation
• Providing useful feedback and empowering employees

| Harassment in the Workplace

2 days

Harassment or sexual violence of any kind in their workplace should not be tolerated.

But, how do you prevent harassment from occurring?  What types of policies should be made? What should managers do to protect their employees? And if a complaint is filed, what should you do?

Topics include:

• Explain acceptable workplace behaviour
• Assist in creating a harassment policy
• State some ways to prevent harassment and understand what role they can play
• Demonstrate some ways to protect themselves from harassment
• Understand the complaint process, from the complaint to the reply, to mediation or investigation, to a solution
• Help the workplace return to normal after a harassment incident 
• Plus, more…

| Learn Time Management Skills

1 day

We deal with a constant barrage of technology, people, and tasks that can contribute to that disorganization on a daily basis.

In this one-day workshop, you will learn how to make the most of your time by getting a grip on your workflow and office space, using your planner effectively, and delegating some of your work to other people.

Topics include:

• Effectively organize yourself and your workspace
• Learn different techniques on how to prioritize your workload
• Identify the right things to be doing and develop plans for doing them
• Learn what to delegate and what not to delegate and how to delegate those things well
• Take control of factors that can derail your workplace productivity 
• Plus, more…

| Train the Trainer

3 days

Most people who call themselves trainers probably didn’t envision themselves to be trainers. Some of today’s trainers probably worked in a field where they developed extensive subject knowledge and then were asked to share what they knew.

This course will give new and experienced trainers the necessary skills to help develop their students’ ability to retain information, transfer their new skills to their jobs, and learn to enjoy the process as well.

Topics include:

• Recognize the importance of considering the participants and their training needs, including the different
• Learning styles and adult learning principles
• Know how to write objectives and evaluate whether these objectives have been met at the end of a training session
• Develop an effective training style, using appropriate training aids and techniques 
• Plus, more…